We are using a couple of different hand-held devices all in the Zebra family. Our ‘main one’ is the TC21 but we are reviewing the TC26 for the SIM card backup.
When I say it freezes, I mean Acumatica freezes. The loading icon (Throbber?) displays on the handheld while Acumatica tries and resolve itself. I have switched to a browser and successfully ran a speed test with no issues. But when I go back to Acumatica, it is sometimes resolved but not always.
We are currently focusing on roaming between access points. We changed the location of a couple access points, we put all the access points on the same subnet, and we changed the preferences to turn Wi-Fi back on automatically. Finally, we are in the process of updating all the devices firmware (a task we are scheduling to do quarterly).
This seems to have fixed our issue for now (not sure which changes did the trick). However, I want to make sure we can scale. I’m trying to identify if these issues are due to Wi-Fi traffic and accessibility or Acumatica’s inability to resolve.
We are still new to Acumatica and just figuring it out. I come from an old legacy system, and I feel like a kid in candy store with what Acumatica has to offer!
I’ll give an update on how this is going as we build out.