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Location 'MAIN cannot be found in the system

  • April 17, 2024
  • 1 reply
  • 287 views

Good day, 

We are receiving an error ‘location ‘MAIN’ cannot be found in system’ occasionally. 

 

Any guidance on how to resolve the error will be appreciated. 

Kindly see attached a screenshot of our request and response logs. 

 

Kind regards.

Alecia

Best answer by hananeoufdir34

Hi @Alecia 

You can try the workaround below, it may resolve the error: 

1. Put the sales order on hold
2. Clear the customer location field and press Ctrl + Enter to commit an empty value
3. Select customer location with a selector again and save the order

And then try to ship the order.

1 reply

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  • Acumatica Employee
  • 22 replies
  • Answer
  • April 18, 2024

Hi @Alecia 

You can try the workaround below, it may resolve the error: 

1. Put the sales order on hold
2. Clear the customer location field and press Ctrl + Enter to commit an empty value
3. Select customer location with a selector again and save the order

And then try to ship the order.