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Our Customer want to reverse inventory that has not been invoiced, however the shipment returned.

We can reverse the Inventory by placing return orders in Acumatica.

  • Create a Return type of order

Stock Item is Lot tracked item.

  • On the Sales Order, the option to add Invoice Details exist. On this screen it only give an option to add Lot Inventory items that has been issues with Invoice

The customer has not been invoiced. On Shipment the Update IN action complete (It post the Inventory GL transaction)


To return the Lot Nbr Item it will help to get the correct lot number from the Sales Order.
This does not seem to be possible as I cannot link the Return order to the Sales Order


What do I miss? Is there another method to return Lot number stock that has not been invoices, but the Stock movement  GL is complete?
From the Return Type order we proceed to the Shipment type as a Receipt.
Create Receipt for this order (From Actions)
It will create shipment type as a “Receipt” and then click on Update IN (It will reverse the Inventory)
On the Shipment screen the user need to type in the Lot Number as we cannot link the lot number with the ADD Item

 

SO type RR is a return for exact replacement.  If they are just returning for credit the order type should be CM.

 

RR = Return with exact replacement

RM = Return and exchange for another item

CM = Return for credit


@rethavanalphen11 The sales order process should be completed to be able to create the return. So the Invoice should be created, and then you will use it to create the RC. After that, you can process the Receipt, and the Credit memo to reverse the invoice.


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