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How to handle prepayment for backorders

  • 3 June 2022
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My client, like many, nowadays faces supply issues. Often items on the sales orders are backordered. Currently Acumatica functionality requires prepayment to be made before the order can move to the open status. Once a partial shipment has been made the order is placed back into “Awaiting Payment”. How do other Acumatica clients get their SOs in a backorder status without taking a prepayment or capturing a payment for weeks or months until the product comes in?

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Best answer by dboes14 5 June 2022, 23:52

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HI @asmith50 

Do you have a customization for that to require the prepayment? Out of the box Acumatica does not require a prepayment to ship partial orders. 

I created an order in my local instance and one item had qty and the other did not. I was able to process without a payment. 

 

 

 

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The customization I have is Century Business Solution (EBiz) credit card processor.

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it is not a customization if you select prepayment terms for the credit terms it will stay on Awaiting payment until you apply a payment to the order. 

 

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it is not a customization if you select prepayment terms for the credit terms it will stay on Awaiting payment until you apply a payment to the order. 

 

I was looking for this as well but on the Sales Order Preferences. Thank you so much for this! I spent probably a good hour searching for a checkbox somewhere. 

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