Are you getting any error when you press Delete? What you are doing looks correct.

Hi @jsudak 

If you simply want to disable sending the statements to the Billing e-mail address and only use the e-mail address from the Contact, then you should uncheck the “Active” checkbox on the Billing contact type and leave the “Contact” row marked as Active. 

Acumatica will not allow me to uncheck or delete the Active checkbox for the Billing Contact Type. Acumatica returns the following error message:

Error resolved. I do not know what changed, but this now works. Thank you. 

Hello @NicholasBova52 , I have a similar issue where we want the statements to be sent to a specific email other than the billing contact. I broght the following changes, and unfortunately it still emails the statement to the billing contact. 

Hi @Dawood. If you have a specific e-mail you want to use for statements separate from the billing contact, I would recommend creating a new contact for the customer with this e-mail you want to use.

Here are the steps

1. Add the contact under the “Contacts” tab on the Customers screen. Clicking add will show a dialog box to enter in all of the necessary information

   

2. Add the new contact as a recipient for the STATEMENT mailing class, then mark the Billing contact type recipient as inactive, so that statements do not get sent to the billing contact email

   

   
   Hope this helps!