My client needs to be able to issue a refund to their customers before the product is received back in. We were trying to use an RC order type and on the general screen you can select a box to “allow refund before return”. Has anyone been able to get this to work. The prepare invoice selection is still grayed out and we can only get the credit memo issued once we complete the return. They need to track when the product is returned and it is serialized product but they want to issue the credit before the product is returned. If anyone has successfully setup this workflow can you let me know how you did it?
Best answer by Kandy BeattyView original