Does anyone have a solution for customer loyalty/rewards in Acumatica? I know it is not out of the box functionality.
What are some options you have found?
Best answer by sean21
I believe this is a feature gap, here’s a feedback idea to review for this functionality.
https://community.acumatica.com/ideas/add-customer-loyalty-reward-point-accumulation-application-and-tracking-functionality-15613
My raw thoughts / crazy ideas without solutioning are…
Create stock item for Rewards Create cross-reference for each customer? Create GI to calculate value of reward points? Qty/UOM = points Amount = value of points based on formula GI created to accumulate points based on running total of purchase amounts? Business event to update default price? Cost to remain 0 Price would be negative amount (reduction to sales order total) Customer specific price for reward stock item? *or do rewards accumulate outside of ERP? *through eCommerce - customer applies reward points? *reward points are tied to discount or stock/non-stock item as separate line on the sales order Virtual warehouse/warehouse location needed to track qty/points? Side panel in the SO and customer record for viewing reward points available? View original