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Question

Business event is not sending any emails for changing each record on GI.

  • December 27, 2024
  • 5 replies
  • 54 views

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  • Jr Varsity III
  • 32 replies

I added a custom GI using SO invoice and AR invoice tables and created a custom column for past due invoices:

=IIF([ARInvoice.DocType]='INV' AND [ARInvoice.Status]='N' and [ARInvoice.DueDate] + Day( 5) < Today(), 'Past Due','Current')

Then I created a business event trigger by schedule to send an email on any invoices that became past due.

The schedule is running, but no email is generated from the business event.

Below are the screenshots:

 

5 replies

Nilkanth Dipak
Semi-Pro I
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Hi ​@Dawood,

Please share the XML, Email template and Business events for review,

  • Make sure all the Key fields are added in the Generic inquiry.
  • Please add the GI conditions fields in the Business event Track fields.

 


Manikanta Dhulipudi
Captain II
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@Dawood In addition to that Please check if the email is trigger with record change,

Make sure the track fields should be added based on the GI conditions.


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  • Author
  • Jr Varsity III
  • 32 replies
  • December 30, 2024

Hello ​@Manikanta Dhulipudi and ​@Dipak Nilkanth ,

Here are the XML files of the business event and email notification. I reviewed all the fields on GI, and the one that is needed for the business event is already added. 

I also posted a screenshot of the condition that I added to the schedule. 

 


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Hello!

Tips:

  1. Make sure all the Key fields are added in the Generic inquiry.
  2. Please add the GI conditions fields in the Business event Track fields

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  • Author
  • Jr Varsity III
  • 32 replies
  • January 1, 2025

Hello ​@HManmatharajan41 ,

Here is a list of all the fields that have been added to the GI inquiry: Is there any field missing from the list, so I need to add:

I don't see a track field option or tab in the business event. When I try to add another field in the trigger conditions tab, it asks me to add a new field:

 


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