Email related entity change issue

  • 17 April 2024
  • 0 replies

Userlevel 2


We have an incoming email coming in to create new case. Email will show under case activity. now we want to change the email related entity type from “Case” to “Vendor” and set related entity to an existing vendor. 

The email would not be under case activity anymore(this is correct) but strangely not showing under vendor activity tab either. In “All emails”, the record is displaying correct related entity as vendor nubmer we selected.


I have checked database record, the BaccountID was missing for the CRActivity record, once that field was filled with correct vendor’s BaccountID, the activity would show under the vendor.


Is this a bug??

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