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We have a scenario where the same person works for 2 separate companies. Hence, we have 2 contacts. The system flags this as a possible duplicate as it should.
We click on the Mark for Validation action on the Contact Record but the warning symbol just appears next to the Possible Duplicates field.
Can anyone provide insight into why this fails to marked Validated?
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Hi
Could you please share screenshot,
Duplicate validation message throws based on the preference we set
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+12
Hi
Could you please share screenshot,
Duplicate validation message throws based on the preference we set
What is the warning showing in contact. could you please share both the records
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+12
We have a scenario where the same person works for 2 separate companies. Hence, we have 2 contacts. The system flags this as a possible duplicate as it should.
We click on the Mark for Validation action on the Contact Record but the warning symbol just appears next to the Possible Duplicates field.
Can anyone provide insight into why this fails to marked Validated?
Let me explain
We have 2 contacts with same name .
Contact A
Contact B
When the user click on check for duplicates the system throiw the warning message as you mentioned as expected.
Now either the user has to close the duplicate and mark as validated to proceed further.
If you are not closing the warning message shows the same.
Note: Yellow color message is a not a warning just indication.
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To be clear we Click Mark as Validated and the record doesn’t change.
If there is not associated Business Account then the record updated to Validated, but these don’t
I thought maybe the Duplicate Customer/Business Accounts had to be marked valid first, but that didn’t resolve the issue
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When User attempt the check for validation the first lead.case will mark as validated, the second one will become possible duplicate
After close as duplicate
Warning message never move from the screen
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Another example where 2 people with the name Smith
Can not mark either valid
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Another example where 2 people with the name Smith
Can not mark either valid
Seems to be there might be another record with similar data? Have you verified?
Hi
+2
No we did not find a solution. We are ignoring these for now.
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