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Hi,

Question 1: 

can we add additional ‘source tab' list from default list in OPPORTUNITIES > CRM INFO SOURCE SECTION. Possible to customise it or add additional into the names list that we are more familiar for our preference. Currently the default list there is: 

  • Organic Search 
  • Campaign 
  • Referral 
  • Other 
  • Web 
  • Phone Inquiry 
  • Purchased List

 

e.g. We would like to change Purchased List into existing customer or web into website or other into events so that we have a more clear understanding of each OPPORTUNITIES comes from which activities that we are doing,

 

Question 2: 

Also, sometimes appear that from one potential client appear to have 2 source that trigger them engage on the product and services that we provide. Can we add 2 source at once in one same OPPORTUNITIES. 

 

HI @HKMarketing 

Yes, you would need to customize this list:

 

When you say a potential client has 2 sources, what are you referring to? Can you share a screen shot?

Hi @HKMarketing  Yes, we can add the additional sources in the DROPDOWNList using Workflow mechanism.

 

Here are the simple steps that you need to perform.

  1. Open the Customizaiton Project
  2. Select OPPORTUNITIES screen
  3. Add the Source field
  4. Click on the COMBOBOX values and add the addition values
  5. Extend the Workflow
  6. Select the Status → select the custom Dropdown values
  7. publish the package

Let me know if you need help on this and Hope this helps

 

 

 

 

 

Hi @HKMarketing  Yes, we can add the additional sources in the DROPDOWNList using Workflow mechanism.

 

Here are the simple steps that you need to perform.

  1. Open the Customizaiton Project
  2. Select OPPORTUNITIES screen
  3. Add the Source field
  4. Click on the COMBOBOX values and add the addition values
  5. Extend the Workflow
  6. Select the Status → select the custom Dropdown values
  7. publish the package

Let me know if you need help on this and Hope this helps

 

 

 

 

 

@Naveen Boga  This is so helpful!

Thank you @kandybeatty49 

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