Hoping someone can assist. I have created a business event to send Shipment Confirmations once the Status of the shipment has been triggered from Open to Confirmed.


The Business Event is working as there is a history of them firing, but the emails are not being sent:


this is the Email Notification Template:


Ive read other questions on here and the answer has been in the To: Field.. but I need to send it to the overridden Shipping Contact Email and there is no options for that: “

If anyone can help me that would be much appreciated.
Cheers
Lara