Hoping someone can assist. I have created a business event to send Shipment Confirmations once the Status of the shipment has been triggered from Open to Confirmed.
The Business Event is working as there is a history of them firing, but the emails are not being sent:
this is the Email Notification Template:
Ive read other questions on here and the answer has been in the To: Field.. but I need to send it to the overridden Shipping Contact Email and there is no options for that: “
If anyone can help me that would be much appreciated. Cheers Lara
Best answer by Connor Morse
@Razza83 - I am not sure if you can select a “Template” as they are just saved parameters/filters for running the report.
If it is coming up blank, it is likely not getting the Shipment Number through to the report. There should be an additional “Report Parameters” section where you will assign the shipment number coming from the GI.
If this doesn’t resolve the issue, then you may need to save the Fusion Shipment Confirmation report as its own individual report with all the Parameters/Filters pre-set and execute the new report on the email template.
Try adding the SOShippingContact table to your GI as seen below. Once added, add the SOShippingContact.Email to your results grid. You should then be able to add ((SOShippingContact_email)) as the “To: “ field.
** Although you may be using an older/different version where the tables/field might be different, hopefully the screenshot below can help you get the correct field brought into the GI and onto the email template. The difference on your version appears to need to use the SOShipmentContact table instead of SOShippingContact. So the “TO: “field may end up being ((SOShipmentContact_email)) or something similar.
@cmorse26 one more thing (if you dont mind) - its working and the emails are firing but the report (shipnment confirmation) is coming up blank. Im choosing the correct report - but when I go to choose the report it is limited and isnt actually showing TemplateID which is Fusion Shipment Confirmation - the below is all I can choose from which is the right report number, but it isnt working for some reason.
@Razza83 - I am not sure if you can select a “Template” as they are just saved parameters/filters for running the report.
If it is coming up blank, it is likely not getting the Shipment Number through to the report. There should be an additional “Report Parameters” section where you will assign the shipment number coming from the GI.
If this doesn’t resolve the issue, then you may need to save the Fusion Shipment Confirmation report as its own individual report with all the Parameters/Filters pre-set and execute the new report on the email template.
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