BCC Email is Missing

This issue is likely due to changes in Acumatica's email handling logic in 2024 R2. Here are a few steps to troubleshoot and potentially resolve it:

1. Check Email Account Settings

• Navigate to System Management → Email Preferences.
• Verify that the BCC field is still configured correctly in the affected email accounts.
• If necessary, manually add the default BCC email address back in.

2. Review Notification Templates

• Go to System Management → Email Notification Templates.
• Open any template that previously included the BCC field.
• Verify if the BCC field is still populated or if it was cleared during the upgrade.

3. Verify System Email Settings

• Navigate to System Management → Email Accounts and check the settings for the affected email accounts.
• If you were using a default BCC for all emails, confirm whether the setting was removed.

4. Check Automation Steps (if applicable)

• If your system uses Automation Steps to send emails, check if the BCC field is still being populated correctly.

5. Review Customization Projects

• Even though you mentioned no customizations, check Customization Projects → Published Customizations to confirm that no modifications were lost or affected by the upgrade.

6. Database Check (If Needed)

• If you have access to SQL, check the MailAccount table for changes in how BCC addresses are stored.

7. Acumatica Release Notes & Support

• Review the Acumatica 2024 R2 Release Notes for any changes related to email handling.
• If no configuration fixes the issue, you may need to reach out to Acumatica Support, as this might be an undocumented change in behavior.

Hope this helps!