I have received a check from a customer and there are a couple of back charges listed on the check stub that need to be applied to make the payment amount show correctly. I have attempted to do a credit adjustment but that does not balance the transaction. I was told to process the credit adjustment against an open invoice but that does not help me out either when I need to apply that amount back into the payment somehow. What am I missing here?
Hi
I have attempted to do a credit adjustment but that does not balance the transaction.
Creating an AP credit memo is not enough, it should be applied to the AP bill. (The journal transaction only hits GL on the application release.)
Help details for AP correction are here: https://help.acumatica.com/(W(2))/Help?ScreenId=ShowWiki&pageid=f98beff3-a8e4-4939-be54-2f4783629a78
I might recommend to report a support case for it.
Thank you!
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