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Question

Processing Center GI CA2050PL shows no records


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Hi team, 

We are having issues with Processing Center GI after upgrade to 2022 R1 version. While opening the GI there are no records shown. Tried accessing the navigation page CA205000 as well same issue.

Logged in as Admin with delete access. Any thoughts on what could be the issue?

7 replies

bryanb39
Pro II
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  • Pro II
  • 177 replies
  • January 17, 2024

Can you go to Generic Inquiries and find it there?  Maybe it's a different GI screen ID and it's still in the SiteMap.  Or you need to be given permission to that screen.   Admin doesn't always give access to everything.  


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  • Author
  • 69 replies
  • January 17, 2024

Hi @bryanb39 , yes, I can see it on Generic Inquiries, but when I select View Inquiry, I get the same blank page as above. I have checked the permission , Admin has delete access.


bryanb39
Pro II
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  • Pro II
  • 177 replies
  • January 17, 2024

The entry point is still pointing to the correct place?  The site map entry looks good?   


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  • Author
  • 69 replies
  • January 17, 2024

Yes it is..


bryanb39
Pro II
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  • Pro II
  • 177 replies
  • January 17, 2024

Next thing Id check are customizations, I've seen some hide screens and features to try to use their own screen instead, sometimes unrelated to their own functions.  


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  • Author
  • 69 replies
  • January 17, 2024

We have unpublished all the customizations on a demo site and still have the same issue.


Manikanta Dhulipudi
Captain II
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Hi @vibindas Please recreate the sitemap after deleting old site map.

 

Also please check the access rights using the admin account if needed.


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