External Guest User Roles Not Working

Hi,

In Acumatica, we have created a guest role and a corresponding contact user type. The goal is to create users linked to Vendor contacts to allow them to login and see a few inquiries and be able to upload some documents.

If I use Login as User to see the what access they have, it works exactly as I intend. However, it is impossible to try and login as these users. We always receive an invalid credentials error. Even if we use reset password, the reset password ends up saying invalid credentials as well somehow. I know it’s trying to log the correct user in because the failed password attempt counter does increment in the database. Equally, login via email address does not work at all. It says invalid credentials as well and doesn’t increment the failed password counter in the database (and yes, I did create the user after enabling login via email setting)

If I compare the setup I did to say the standard portal user role and type and read through the docs, the role and user type appears setup correctly. This has happened on two separate on premise installs and instances.

Is there any special setup that needs to be done that is not documented?

Regards,

Andrew