Has anyone run into the following:
We have configured MS Exchange with Modern Azure Authentication - that’s working fine except for emails that are triggered via a business event or an automation schedule. These are triggered using the admin user and without an Owner attached:
This was fine when using Standard email accounts, but when we specify the account to send from on the Notification template, we get this warning - and true enough, the email generates but is never picked up in the Synching of Exchange and actually sent. It’s status stays as Pending Processing.
I have tried using an assingment map to assign an owner, but the owner field is non-editable at the time the email is generated so it never updates.
I have also tried Linking it to an employee/contact/Entity - but this doesn’t seem to work either?
Best answer by Missy MainView original