Question

Email Admin - Oauth2 Credentials Failing

  • 9 October 2023
  • 4 replies
  • 97 views

Userlevel 3
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Hello - 

We are currently operating on the Office 365 w/ Azure using the Modern Authentication 0Auth2.0. We had followed the attached instructions and set up the azure portal, and the external application. Everything had been working fine without issue since we set it up. Yesterday, the secret key credentials expired, and we created a new one in our Azure portal, however, since doing that, we are not able to get the system to connect. When testing the “Sign In” feature, we continue to get an error stating that the Tenant ID is not found, even after following all of the steps in the instructions. 

Any ideas what may be causing this?

Thanks!
 


 

 


4 replies

Userlevel 7
Badge +12

Hi @mdyer 

Have you creaed another external application and verify ?

 

Before signing try to clear the browser history and try to relogin again.

 

When you click on Sign In  they are another page open to allow permission for Mail login 

https://community.acumatica.com/installation-and-configuration-14/how-to-set-up-exchange-online-office-365-and-azure-online-accounts-using-modern-authentication-oauth-2-0-4638

 

if not resolved please create another application.

 

Thank you

Userlevel 3
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Hi @manikantad18, we tried clearing the cache and browser history and still dont get to that page where we select the outlook account. We did attempt to create a new External Application and are running into the same error.

Thanks

Userlevel 7
Badge +12

Hi @manikantad18, we tried clearing the cache and browser history and still dont get to that page where we select the outlook account. We did attempt to create a new External Application and are running into the same error.

Thanks

Did you verified all the steps mentioned in the KB article? have you given all delegates permissions?

 

Userlevel 3
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Hi @manikantad18  we did, unfortunately. I believe we have followed every step and IT has confirmed.

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