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Customer is reporting that when printing carrier labels from Easy Post to Device Hub there are 2 copies of the same label printed

 

- there is only one job created

 

- the printer is configured to print 1 copy

 

- is has been confirmed the zpl label file only contains only one label

 

- the printer has been reset 

 

 

What could cause this issue?  How can this be resolved

Using Task Manager, make sure there isn’t more than one instance of DeviceHub running on the same machine or even DeviceHub running on multiple machines.


@dsimmerly This might be the issue related to using both Push Notification and regular polling and when the initial job status not updated before the wait time, it tries again and that result into duplicate copy.

What version and build Client using both ERP and DeviceHub?

 

 


DId not see an answer to this. We are also seeing this. We just upgraded to 2024 r1 and that is when it started. Part of the upgrade required a new version of Device Hub.

 

Is polling and push settings the issue ?


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