When we use the tool in the Acumatica Partner Portal to request a sandbox for upgrading a SAAS customer, can we upgrade more than one major version (ie from 19.1 to 20.1)? We recently used the tool to create an upgrade sandbox but found that we could only upgrade on version at a time. Is it only possible to create a sandbox for upgrading more than one version by filing a support case? If our customer is moving up two version we don’t want to have them go through the upgrade process twice.
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Hi Paul, we have some issues with the upgrading functionality. You can open a support case with a request to upgrade to a certain version and SaaS team will take care of it.
Hi Aliya,
understood. We’ll submit a support ticket next time we’re moving up more than one major version unless we see a change to the functionality. I do like how easy it is to set up an upgrade sandbox though - keep up the good work!
Paul
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