Solved

Can we use Sandbox generation tool in the Acumatica Portal to upgrade more than one major version?

  • 16 July 2020
  • 2 replies
  • 43 views

When we use the tool in the Acumatica Partner Portal to request a sandbox for upgrading a SAAS customer, can we upgrade more than one major version (ie from 19.1 to 20.1)?  We recently used the tool to create an upgrade sandbox but found that we could only upgrade on version at a time.  Is it only possible to create a sandbox for upgrading more than one version by filing a support case?  If our customer is moving up two version we don’t want to have them go through the upgrade process twice.

icon

Best answer by Aliya 16 July 2020, 22:12

Hi Paul, we have some issues with the upgrading functionality. You can open a support case with a request to upgrade to a certain version and SaaS team will take care of it. 

View original

2 replies

Userlevel 4
Badge +1

Hi Paul, we have some issues with the upgrading functionality. You can open a support case with a request to upgrade to a certain version and SaaS team will take care of it. 

Hi Aliya,

 

understood.  We’ll submit a support ticket next time we’re moving up more than one major version unless we see a change to the functionality.  I do like how easy it is to set up an upgrade sandbox though - keep up the good work!

 

Paul

Reply


About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2020  Acumatica, Inc. All rights reserved