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Business event creating duplicate emails

  • 27 April 2023
  • 4 replies
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Userlevel 1
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Hi everyone, 

 

We have a business event that send out information if an invoice balance is changed and for some reason - it will send out double emails. One with the information filled out and the other one is just a blank email. Does anyone have a fix for this or has experienced this? 

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Best answer by mganji 5 July 2023, 22:43

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Could you post a screenshot of the business event rules?

Userlevel 7
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hI @ocarvalho 

Could you please share the GI and Business events xml report.

Also share the Business scenario to trigger this email>

Thanks

Userlevel 7
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Hi @ocarvalho were you able to find a solution? Thank you!

Userlevel 2

I would suggest limit using  Business Events to Main Transaction Screen. Using any other screen may result in duplicate entries that may result in triggering events mulitple times.

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