Business event creating duplicate emails

  • 27 April 2023
  • 4 replies

Userlevel 1

Hi everyone, 


We have a business event that send out information if an invoice balance is changed and for some reason - it will send out double emails. One with the information filled out and the other one is just a blank email. Does anyone have a fix for this or has experienced this? 


Best answer by mganji 5 July 2023, 22:43

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4 replies

Badge +12

Could you post a screenshot of the business event rules?

Userlevel 7
Badge +12

hI @ocarvalho 

Could you please share the GI and Business events xml report.

Also share the Business scenario to trigger this email>


Userlevel 7

Hi @ocarvalho were you able to find a solution? Thank you!

Userlevel 2

I would suggest limit using  Business Events to Main Transaction Screen. Using any other screen may result in duplicate entries that may result in triggering events mulitple times.


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