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Business event creating duplicate emails

  • April 27, 2023
  • 4 replies
  • 246 views
O
Freshman I
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Hi everyone, 

 

We have a business event that send out information if an invoice balance is changed and for some reason - it will send out double emails. One with the information filled out and the other one is just a blank email. Does anyone have a fix for this or has experienced this? 

Best answer by mganji

I would suggest limit using  Business Events to Main Transaction Screen. Using any other screen may result in duplicate entries that may result in triggering events mulitple times.

4 replies

darylbowman
Captain II
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Could you post a screenshot of the business event rules?

Daryl ⚡Freelance Acumatica Developer (MVP🏆) for hire ⏩ linkedin.com/in/darylbowman
Chris Hackett
Manikanta Dhulipudi
Captain II
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hI @ocarvalho 

Could you please share the GI and Business events xml report.

Also share the Business scenario to trigger this email>

Thanks

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • June 20, 2023

Hi @ocarvalho were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
M
Freshman II
  • mganji
  • Freshman II
  • Answer
  • July 5, 2023

I would suggest limit using  Business Events to Main Transaction Screen. Using any other screen may result in duplicate entries that may result in triggering events mulitple times.

Laura03
Chris Hackett
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