Hello Acumatica Community!
At Acumatica, we're constantly working to improve your experience and deliver a cloud ERP that's stable, secure, and adapts to your evolving needs. With the upcoming Acumatica 2025 R1 release, we're excited to announce a significant enhancement to our update process: Patches and Service Packs!
This new approach is designed to provide you with faster fixes, greater control, and a more seamless experience, minimizing disruptions while keeping your system up-to-date. This builds upon our Always Current program, ensuring you always have a safe and secure environment plus the most critical fixes.
What's Changing?
We're moving away from the traditional monthly "Update" releases that bundled many fixes together. Starting with Acumatica 2025 R1, we're introducing a more streamlined approach:
- Patches: These are small, targeted fixes designed to address high-severity or critical issues affecting stability, security, or core functionality.
- Service Pack: These are consolidated releases that bundle all previously released Patches and other important fixes, providing a convenient way to stay up-to-date.
How Does This Benefit You?
- Faster Fixes: Critical issues are resolved immediately with Patches, without waiting for a larger release.
- Minimal Downtime: Patches are deployed automatically for SaaS customers (including both Always Current and Flex customers!) with just a brief application server restart.
- Greater Control: While Patches are automatically deployed, Service Packs are optional for all customers. When a Service Pack is available, you choose if you want it and can schedule it to be deployed at your convenience.
- Improved Stability: The targeted nature of Patches minimizes the risk of unexpected issues, thereby reducing maintenance costs for the customer.
- Focus on Your Business: Spend less time managing updates and more time on what matters most – growing your business!
Release Cadence:
| Type of Release | Frequency | What it contains | Deployment Type |
| Patches | Every 2-4 weeks | Critical and high severity fixes | Automatic for all SaaS customers |
| Service Pack | Once, 3-4 months after major version release | Prior patches and other bundled fixes | Optional, scheduled on the customer portal or through your partner |
| Major Versions | Twice a year | New features and platform improvements | Free preview sandbox available prior to upgrade for SaaS customers. |
Frequently Asked Questions (FAQs):
We know you probably have questions, so we've compiled a list of FAQs to help you understand these changes:
- Q: Can I still get Updates once I upgrade to Acumatica 2025R1?
- No. Once you up upgrade to Acumatica 2025 R1 or beyond, you will only receive patches and optional service packs.
- Q: Can I request some patches not to be installed?
- No. Patches are automatically applied for all SaaS customers on 2025 R1and above. This is to ensure you always have a safe and secure environment plus the most critical fixes.
- Q: Can I get patches and service packs if I am on a prior version, for example, 2024 R2?
- No, this change will start with 2025 R1 and forward. Customers on prior supported versions continue to receive updates as usual during the version support lifetime.
- Q: I am a SaaS Always Current customer; how will these changes impact me?
- Patches- Patches are applied to your environment automatically, behind the scenes, during off-hours. A minimal downtime, 2-3 mins, should be expected when they are being applied. There is no action needed on your end to prepare for this.
- Service Pack- If you are on the GA version, Acumatica 2025 R1, you have the option to request a Service Pack when it is released. You need to work with your partner and Acumatica to schedule this, as this is not automatic.
- Q: I am a SaaS FLEX customer; how will these changes impact me?
- Patches- Patches are mandatory and are applied to your environment automatically, behind the scenes, to your environment during off-hours. A minimal downtime, 2-3 mins, should be expected when they are being applied. There is no action needed on your end to prepare for this.
- Service Pack- If you are on the GA version, Acumatica 2025 R1, you have the option to deploy Service Pack when it is released. You need to work with your partner and Acumatica to schedule deployment of service packs.
- Q: I am a Private Cloud customer; how will these changes impact me?
- Patches are made available through KB articles on Acumatica Community, along with instructions on how to install them. Patches contain fixes related to critical functional and security fixes. Installing the latest patch will also automatically install prior patches. Please ensure you apply patches promptly as they become available.
- Service Pack will be made available to download from Acumatica Community.
- Q: Will my customizations get unpublished when a patch is applied?
- No. Patches are not full installs, and they do not make changes to any configurations, customization, or integrations already deployed.
- Q: Will I be notified prior to patches being applied?
- Yes. Information about patches will be posted on the community forum. Your designated contacts subscribed for “IT and SaaS Notices “on the customer portal will also receive an email notification at least 5 days in advance, unless the patch is designated as emergency maintenance and in such event we will provide the notification as soon as possible.
- Q: Will Service Packs be applied automatically as they become available?
- No. Service packs are optional for all customers. You will however continue to receive patches for the version you are on even after a service pack becomes available.
- Q: If I am on A Service Pack, will I receive patches?
- Yes, customers who are on a Service Pack will continue receiving patches.
- Q: If I am on a prior supported version, will I continue to receive updates?
- All supported versions prior to 25R1 will continue to receive updates. However, please not that you need to be on a compatible version in order to upgrade to 25R1. Please refer to the respective major version page on the Community to determine your upgrade path and timing.
We're excited about these changes and believe they will significantly improve your Acumatica experience. Stay tuned for more information as we approach the Acumatica 2025R1 release! If you have additional questions, please contact your Acumatica partner or visit the Acumatica Community.
For more information about Acumatica 2025 R1 release please visit this link
