The help documentation for BOM Attributes indicates that any attribute control type can be used: However, when I created an Selector attribute for the Sales Order Number (the customer wants to be able to identify what sales order number the manufacturing order supports), that attribute isn’t available for selection:Attribute: Search for Attribute on BOM Attribute screen: What am I missing??
Hi,I can’t find this topic on the community, but I have a customer that uses cases for both internal and customer issues.When an email comes into their outlook inbox from an external contact, they are able to add that email to an existing case using the outlook add in. But when an email hits their inbox from an internal employee, they are not able add that employee’s email to a case (even if they change the “Person” to a different name).Am I missing something?Thanks!
Is there a way to login as a user on the customer portal, as there is in the main ERP environment?I need to troubleshoot what a user is seeing, but can’t find a way to login as them.
We have a customer with the Self-Service Portal. They allow their customers to enter support cases and communicate with them through it.However, customers do not have rights to use the ADD COMMENTS action: In the portal, I used the Access Rights link under the Tools dropdown and changed the Add Comments access here for the Portal User role: However, that didn’t allow customers to enter comments.Where else might this functionality be controlled?Thanks!
Has anyone else been experiencing the “circle of death” when trying to open the trace screen to review errors: I and many of my customers are experiencing this. It’s not on any particular screen, it’s been all screens.It started happening a few weeks ago.It is not customer specific. I’ve had many customers complain about this.
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