Oh I think they forgot to set-up the customer’s payment method in acumatica.
Hi @smarenich , there is no option also under general tab. I think this is because multi-currency is disabled in system management. Before we got an issue regarding this we found out that it was enabled, then we immediately disabled it.
Hi @smarenich, we don’t have that kind of option in our acumatica.
also see this error in sync history
@smarenich , I’m not sure if the error was because of this.
Hi @smarenich. I cant see error message in Bigcommerce, they are just stuck as “awaiting fulfillment. I checked the sync history in acumatica. Here’s the screenshotI think this error is for payment since there is no Sales order.
Got it. Thank you @smarenich :)
Hi @jinin. Thank you so much, I will try this.
Thank you @Naveen Boga!
It works @Naveen Boga, thank you! Do you know how can I have the value of discount percent?
Thank you @smarenich. Sorry, I don’t know if this follow up question has a connect in this topic. I just need an advice what if a client has created multiple customer price classes and also customer specific pricing and also volume based pricing... and whatever other pricing. .what call(s) do I make to figure out what the proper price is?
It works @Naveen Boga. Thank you!
Thank you @Naveen Boga! We will try this.
Thank you @smarenich. :) I will try this.
Hi @KarthikGajendran thank you for this solution. It helps me a lot.
Hi All, This issue is resolved already. Found out that it was not a tax error that seems to be a General message that Acumatica throws, when the problem has to do with the Customer Accounts. We just have had issues for a while now regarding gift certificates.I appreciate all your responses. Thank you so much. :)
Hi @dnaumov,Yes, I did check on that that and it seemed correct. What the user did is that he deleted the shipment with error and added a shipping address and created and confirmed new shipment. But, I want to know what might be going to cause it because we seem to be having a rash of these lately. Thanks.
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