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Refresh Currency Rates Automation schedule stops working and only updates previous day

L
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Hi All, @Naveen B, 

 

I have set up an  Automation Schedule for “Refresh Currency Rates”.  I will only update the previous day rather than the date that it runs.  Also the schedule just stops running ever few days.  

Is this a known issue?  Any response appreciated.

My settings for the Schedule is as follows:-

 

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Best answer by lauracastagna 24 January 2022, 23:22

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L
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Hi @Naveen B ,

 

the reason is that due to Australia being ahead in time the Currency Rates will not come through until 11am the following day.

 

Cheers,

Laura

V
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Hi @lauracastagna 

I was trying to find any known issue. Could not find one. I suggest you contact support and work with them to investigate this further.

Regards,

VijayKumarU
Naveen Boga
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@lauracastagna  In acumatica, we can configure the Timezone in two level.

  • Instance/Site level → We can configure this at Site Preferences screen
  • User level  → User Profile screen.

Please check the TimeZone at your User Profile screen, and configure the same the Schedule screen.

 

 

 

Naveen B
Naveen Boga
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@lauracastagna  Did you get a response from the Acumatica support team on this?

If yes, can you please share the solution here, I may help us in future?

Naveen B
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In Brisbane Australia I just did a force rate refresh at 1:50 pm and was able to get rates effective today’s date. I know that running rates in the morning, we usually only get yesterday’s rates but definitely in the afternoon as it is now you can get today’s rates. 

L
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Hi @vkumar ,

 

have you tested this yet?  its still only updating the day before for me

Naveen Boga
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Hi @lauracastagna   Did you find the solution for this?

Hope you have raised a support case, if you get the response from support team. Please share the root cause details here.

Naveen B
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Hi @Naveen B ,

 

no solution so have raised a Support case.  thanks Naveen.

Naveen Boga
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Hi @lauracastagna  I don’t see any issues withe auto schedule configuration.

Have you checked the History ?

 

Naveen B
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yes, thats how I know about the issue.  it updates the currency for the prior date only.  I ran it today and it updated the 6th

Naveen Boga
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@lauracastagna Can you please confirm that TimeZone is GMT +10 is the right timezone, you wanted run the auto schedule?

Naveen B
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@Naveen B ,

yes, just checked.

You have just given me a thought.  The website is “https://openexchangerates.org/’.  How can i check what TimeZone is uses?   maybe i need to change is as Australia is a day ahead of most countries?

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@Naveen B ,

 

thanks.  My profile was blank so i have updated.  I will check tomorrow

Naveen Boga
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Sure @lauracastagna 

Naveen B
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Hi @Naveen B ,

 

the Advanced site is still only updating to the day prior?

Naveen Boga
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Hi @lauracastagna  Can you please also confirm that have you added any Conditions OR Filter Values?

 

Naveen B
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Hi @Naveen B ,

I have not added any Conditions.  i have the following Filter Values:

 

V
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Hi @lauracastagna 

What version and build is your instance on ?

Regards,

 

VijayKumarU
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Hi,

Build 2021.111.201.4640 [21.111.0019] 

 

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