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AR Write-off

  • 28 July 2023
  • 4 replies
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I still can’t write off an AR balance after I have enabled write-offs for a customer,. What suggestions do you have?

 

 

 

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Best answer by manikantad18 28 July 2023, 20:54

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Laura02
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Hello @enriquey ,

Are you 100% sure that the write off feature and amount was activated for the same customer in the same tenant as the invoice shown above? I can’t be 100% certain because customer is, an important identifying factor in answering your question, is hidden.

If you are not successful with enabling write off for this customer/invoice, then enter a credit memo and apply it to the balance of the invoice. 
 

Good luck!

 

Laura

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Please remember to "Mark Best Answer" to help those who are facing the same problem.~
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@Laura02 I’m 100%. I left the customer# visible.

 

 

manikantad18
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Hi @enriquey I doubt this issue related to below article 

 

Manikanta Dhulipudi If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*
iqraharrison48
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@enriquey have you tried to recalculate the customer balance? 

selecct recalculate customer balances → then select the customer (i would select all the boxes and process).  then i would try again to write off the amount

 

good luck!

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.

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