AR Write-off

  • 28 July 2023
  • 4 replies

Userlevel 4


I still can’t write off an AR balance after I have enabled write-offs for a customer,. What suggestions do you have?





Best answer by manikantad18 28 July 2023, 20:54

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4 replies

Userlevel 7
Badge +14

Hello @enriquey ,

Are you 100% sure that the write off feature and amount was activated for the same customer in the same tenant as the invoice shown above? I can’t be 100% certain because customer is, an important identifying factor in answering your question, is hidden.

If you are not successful with enabling write off for this customer/invoice, then enter a credit memo and apply it to the balance of the invoice. 

Good luck!



Userlevel 4

@Laura02 I’m 100%. I left the customer# visible.



Userlevel 7
Badge +12

Hi @enriquey I doubt this issue related to below article 


Userlevel 7
Badge +4

@enriquey have you tried to recalculate the customer balance? 

selecct recalculate customer balances → then select the customer (i would select all the boxes and process).  then i would try again to write off the amount


good luck!


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