We need to allow users to create attributes and add them the to screens that use the USER-DEFINED FIELDS tab, but don’t want to give them the Customizer role.They need to be able to get to here: And it looks like you should be able to grant access to this screen to solve the issue: But adding just that functionality doesn’t work. The user still is not able to manage user-defined fields: What am I missing?Thanks!
Hi,I can’t find this topic on the community, but I have a customer that uses cases for both internal and customer issues.When an email comes into their outlook inbox from an external contact, they are able to add that email to an existing case using the outlook add in. But when an email hits their inbox from an internal employee, they are not able add that employee’s email to a case (even if they change the “Person” to a different name).Am I missing something?Thanks!
We have a customer with the Self-Service Portal. They allow their customers to enter support cases and communicate with them through it.However, customers do not have rights to use the ADD COMMENTS action: In the portal, I used the Access Rights link under the Tools dropdown and changed the Add Comments access here for the Portal User role: However, that didn’t allow customers to enter comments.Where else might this functionality be controlled?Thanks!
Is there a way to login as a user on the customer portal, as there is in the main ERP environment?I need to troubleshoot what a user is seeing, but can’t find a way to login as them.
Has anyone else been experiencing the “circle of death” when trying to open the trace screen to review errors: I and many of my customers are experiencing this. It’s not on any particular screen, it’s been all screens.It started happening a few weeks ago.It is not customer specific. I’ve had many customers complain about this.
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