no i am not using Business Event at all - sounds complicated. keep it simple if you can. how do you figure that out: sending/receiving emails even nothing in/out causes going over limit? would be good to know. anyhow, we still have on and off the duplicate email issue, randomly. I logged an issue with Acumatica, sending lots of logs, db backups, etc. I think maybe there are certain conditions that may trigger another email sent out even the system said just one sent. the ticket is still open, i believe Acumatica development team has to do something. Last i heard is the fix to this issue is in 24R1. i wonder what you do may trigger same condition which causes dup sent out- just a guess or yours may be a totally different issue. my case# with Acumatica is 340982.
Hi @ksergeev02: I think it is better now. Few things you want to check:autoschedule “send and receive email - all”: it may be set at 1 minute interval, you may want to increase that to 3 or more. on the email that sending the emails, for example noreply@yourcompany.com, on the service tab->server port numbers, there is “Timeout” setting, i increase that to 4 minutes. your network admin may need to check how many email can be sent at one time, hopefully it is higher enough # that don’t bounce it back.i think it may be kind of racing condition, email did not have time to get sent or recorded already sent, then next time around it is sending it again. try it and see, may help.
Thank you for replying. I checked it is set just like your screen shot.
wow! Awesome! Thank you!!! I think you for replying! I am going to test. I think this will fix it! Is there a point system or something that i can put in for you? Thanks again.
Hi Bigil, did you get this worked out? we have the same issue, wonder what is the solution. i appreciate you if you can share your solution.
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