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Notification template: how to get the owner datafield when using GI screens?

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I’m creating a notification template using opportunity details screen (GI). 

In the “To:”, I would like to send to the owner that creates the opportunity, but I can’t seem to find it in the entity here. Is there any way I can do it?

 

 

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Best answer by Naveen Boga 25 March 2022, 05:50

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J
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Hi @jechang 

Can you try like below, 

  1. Add the screen name “Opportunities” , ScreenID -CR304000(Data Entry Screen).
  2. Select Entity →  Opportunity → Owner → Email

 

Jini N
Naveen Boga
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@jechang  Hope the below link might help you!!

 

https://www.augforums.com/forums/everything-else/send-email-to-owner-id-on-opportunity/

Naveen B
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Hi @jinin , @Naveen Boga

Thanks for the information. but actually my notification template is linked up with the business events where the trigger condition for the field is under the details tabs in the Opportunities data entry (ScreenId=CR304000), thus I’m not able to use the Opportunities data entry screen, and had to use the Generic Inquiry screen instead. When I use the GI screen, in the notification template “To:”, I’m not able to get the Owners field. (as shown in the screenshots)

Or is there any way which tables I can add to the GI, so I can obtain the Owners field? 

 

Naveen Boga
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Hi @jechang Can you please share the XML format of your generic inquiry.

Naveen B
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hi @Naveen Boga, here’s the XML format.

Thanks alot!!

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Naveen Boga
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Hi, @jechang  Have you checked with the below OWNER EMAIL in the TO field?

 

Naveen B
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@Naveen Boga

I tried it. It capture the owner of the business account. 

However, I need it to capture the Owner field as shown in the screenshots below. 

 

Naveen Boga
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Hi @jechang  Here is the solution. Please find the details.

Please make the changes to your GI.

  1.  Join these 2 tables CROpportunity and Owner
  1.  Add Email filed to the RESULT GRID

 

Then only TO field will display the Owners Email. Please do verify and confirm.

 

 

 

 

Naveen B
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hi @Naveen Boga , i followed the same steps, but now not able to view the inquiry. Refer below for the error

Could you help to take a look? Thanks! Attached the xml file in case you need it

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Naveen Boga
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Hi @jechang  You can simply uncheck the JOIN

Still, it should work. Please find the screenshots for reference.

 

 

Naveen B
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hi @Naveen Boga , GI now works, but did not trigger the notification template. :( not sure why

 

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