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Dashboard Scorecard Colors

  • 9 November 2022
  • 8 replies
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We have recently updated from 2020 R2 to 2022 R2 (don’t ask) and my dashboards have gone wonky.  I had many score cards with color coding - most are not visible now.  I can’t figure out why.  If I change them to meters they work fine, but as scorecards they show up - at best - like the KPI on the right of my screen shot (black text on white background), but the vast majority show as white on white unless they’re moused over.  I tried deleting one and adding it back in, but the results were the same.  Hopefully someone can help!  Thanks!

left score card is being moused over

 

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Best answer by BenjaminCrisman 9 November 2022, 16:33

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manikantad18
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Hi @RDelany  Dashboards are locked or not visible on the screen,

If they are locked please check the below article.

If possible try to delete the site map and recreate it in the sandbox and verify

Thanks

Acumatica Functional Consultant
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Longshot - but maybe try clearing your browser cache?

If you want, export a dashboard and at least one underlying GI to XML and post here.  I’ll try it in my 2022R2.

R
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They’re not locked and they are [technically] visible.   It is purely a color issue.  It is on my browser as well as all my colleagues who use the dashboards.  Multiple dashboards.

Here’s the widget properties for one:

 

And here’s how it appears if I mouse over (otherwise it is totally invisible as it is white on white):

 

R
Rank

Longshot - but maybe try clearing your browser cache?

If you want, export a dashboard and at least one underlying GI to XML and post here.  I’ll try it in my 2022R2.

Here’s a dashboard and underlying GI.  Thanks

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BenjaminCrisman
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Userlevel 7
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Hi @RDelany! That is a strange issue, but can you try changing the color to something else?

In the screenshot provided there is no color next to the text of the color, i.e. Blue. It should look like:

Somehow the color is showing blue, but actually not present, so it shows white.

Did the site color schema change?

Have you tried rebooting the computer?

Otherwise I would try to make a new dashboard from scratch and add a KPI widget to see if they can just be copied into the new dashboard

R
Rank

Hi @RDelany! That is a strange issue, but can you try changing the color to something else?

In the screenshot provided there is no color next to the text of the color, i.e. Blue. It should look like:

Somehow the color is showing blue, but actually not present, so it shows white.

Did the site color schema change?

Have you tried rebooting the computer?

Otherwise I would try to make a new dashboard from scratch and add a KPI widget to see if they can just be copied into the new dashboard

Interesting!  I had not registered that.  No, all the colors show up like that - even when I create a new KPU widget.  Can you advise where I'd look for the site color schema?  I have a suspicion you may be right.

BenjaminCrisman
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Userlevel 7
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@RDelany These are located in the Site Preferences under System Management:

 

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Thanks @BenjaminCrisman that did it.

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