On the payments and applications screen, type is customer refund and apply to documents of type prepayment, I’m unable to add finance charges. May I know what’s the logic behind where finance charges option is disabled for customer refund? And also, how can I process the finance charges?
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This is standard Acumatica functionality. My previous post should have said you CANNOT add the charges to refunds. Apologies for that.
HI
According to help documentation, you can apply finance charges to credit memos and refunds:


May I know why the system does not allow to add charges for customer refunds? Thanks a lot!
HI
According to help documentation, you can apply finance charges to credit memos and refunds:

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