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System email setup - Unable to read data from the transport connection

  • August 11, 2023
  • 5 replies
  • 282 views
L
Captain II
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Hello,

I am able to successfully log in after setting up the new system email and external application in Acumatica.  They have 2 factor authentication and as I said, I was able to do the initial sign in from Acumatica.  When I hit TEST of the system email it fails with this message.

 

Any thoughts?

 

 

Best answer by ltussing03

Yes, Acumatica support.

If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.

    5 replies

    S
    Semi-Pro III
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    • sweta68
    • Semi-Pro III
    • August 14, 2023

    Hi @ltussing03 ,

    I found a similar forum that might be helpful.

    Emails failed | Community (acumatica.com)

    The issue you're experiencing is likely caused by using the wrong port in the configuration of your system email account.

    Regards,

    Sweta

    Chris Hackett
    L
    Captain II
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    • ltussing03
    • Author
    • Captain II
    • August 17, 2023

    Thanks for replying Sweta.  I have a support case open and am hopeful they will be able to help.

     

    I do appreciate you taking the time to respond!

    If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • September 12, 2023

    Hi @ltussing03 were you able to find a solution? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    L
    Captain II
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    • ltussing03
    • Author
    • Captain II
    • Answer
    • September 13, 2023

    Yes, Acumatica support.

    If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    T
    Freshman II
    • tracyn81
    • Freshman II
    • May 2, 2025

     

    This error can be resolved by enabling the Encrypt Connection (SSL) option on the email account.

    Chris Hackett
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