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How to access Acumatica "Chat" support?

  • 1 March 2021
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dougmcbride79
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How can we access the Acumatica “Chat” support as part of the Acumatica’s Direct Customer Support Services (Acumatica Standard Support)?  

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Best answer by Irina 3 March 2021, 17:38

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Aliya
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@Irina

Thank you.  How can I learn how much the Premier Support costs?  

 

Doug

 

Hi Doug, the premier support costs depend on your license. Your partner can provide you with the exact number. 

dougmcbride79
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@Irina 

Thank you.  How can I learn how much the Premier Support costs?  

 

Doug

Irina
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Hello @dougmcbride79 ,

Starting from July 2020, the chat is included only in Premier Support contracts, see Support FAQs page:

 

Best regards, Irina
dougmcbride79
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@Naveen B 

Thank you.  The “Chat’ button does not work for me.  Nothing happens.  I do not get the second box you show in your post.  I have a support contract with Cloud 9.  But I do not have any additional support contact with Acumatica?  Do I need one to use “Chat”?  

Naveen Boga
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Hi @dougmcbride79 

 

Please login to the Acumatica Portal and on the home page, you will find Live Chat option.

https://portal.acumatica.com/

 

Hope This helps!

 

Naveen B

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