Question

Swap Shipping Address

  • 5 December 2023
  • 3 replies
  • 26 views
B
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The billing address in BigCommerce comes through to Acumatica as the shipping address, so the orders get sent to the wrong location.

When I do the investigation, 

the shipping address that is not currently included in the customer address book of Bigcommerce. And address was just added to Acumatica customer record 11/29/2023, after SO was created 11/24/2023.

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When the SO synched to Acumatica, since it can't find the shipping address, it choose the default address which is the billing address.

Is there a way to check if the Customer location and the sales order didn't sync at the same time?

 

3 replies

Julia Lukina
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Hi @bernadeth58 , which address is specified on the order in BC as Shipping address? And which addresses do you have on the order in Acumatica?

If you will create a case it’ll help to investigate faster and avoid sharing of confidential/personal data in Community.

B
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Hi Julia, 

In the BC:
Billing - Lori
Shipping - Verlyn

when sync to AC:
Billing - Lori
Shiiping - Lori

Chris Hackett
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Hi @bernadeth58 were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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