Skip to main content

The billing address in BigCommerce comes through to Acumatica as the shipping address, so the orders get sent to the wrong location.

When I do the investigation, 

the shipping address that is not currently included in the customer address book of Bigcommerce. And address was just added to Acumatica customer record 11/29/2023, after SO was created 11/24/2023.

image.png

image.png

 

When the SO synched to Acumatica, since it can't find the shipping address, it choose the default address which is the billing address.

Is there a way to check if the Customer location and the sales order didn't sync at the same time?

 

Hi @bernadeth58 , which address is specified on the order in BC as Shipping address? And which addresses do you have on the order in Acumatica?

If you will create a case it’ll help to investigate faster and avoid sharing of confidential/personal data in Community.

Hi Julia, 

In the BC:
Billing - Lori
Shipping - Verlyn

when sync to AC:
Billing - Lori
Shiiping - Lori

Hi @bernadeth58 were you able to find a solution? Thank you!

Reply


Terms & ConditionsCookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved