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Hi,

A client is having an issue where they receive the error below on occasion, but sometimes it happens more frequently than other days.

Have you ever run into a similar issue before? If not, is there anything you would recommend I check?

Also, in case it matters, they are all using Macs, not Windows computers.

Kind regards,

Andrew

 

 

Hello,

If others on the same site do not see the error, it seems like the computer hardware or operating system has a problem. Did the user try working from a different computer? Ask them to log in as same username to the operating system, and log in as the same username to Acumatica, from a different computer.

If the user can work in Acumatica from a different computer without seeing the message, then the problem is not Acumatica.

  • Have you ruled out a virus or malware?
  • Check the local machine for out of space on C:\ drive.
  • Try diagnostic tools such as Windows Memory Diagnostic.
  • When did the error begin happening, and what changed since Acumatica last worked without errors?

One more idea: Does the error happen with customizations temporarily unpublished?

Laura


Hi Laura,

Thanks for all your suggestions for this issue, it looks like this has been resolved now.

Kind regards,

Andrew


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