Hello, I am attempting to set up Acumatica such that outbound emails are automatically processed (that is, I want them sent out every minutes). I have attempted to set up Automation Schedules both for the Emails Pending Processing Screen (SM.70.00.00) and Send and Receive Emails (SM.70.00.10). However, the emails are “stuck” in the Pending Process phase on SM.70.00.00 (manually processing them works just fine). I have a few questions regarding this: First, my understanding is that this is achieved through setting up an “Automation Schedule”, correct? Are there any other ways to achieve this? If so, which screen should the schedule be set up on, SM.70.00.00, SM.70.00.10 or both? Lastly, and the real prompt for my question, neither of the schedules I set up for SM.70.00.00 or SM.70.00.10 are firing (per SM205030). There are no errors, just no “last executed” values. The schedules are active, were set to “start” in the past (6/27/2021 and 6/28/2021), are a “Daily’ Schedule Type with an E
We are trying to understand the relation between the BILLABLE checkbox and the FREE checkbox in the field service module. There doesn't seem to be much content on this through help. We have noticed a few issues and not sure if this is a bug or our limited understanding of the workflow. Example, we need to return to a customer site to perform a warranty service call:On Appointment or Service order if the BILLABLE box on any line is UNCHECKED (meaning we don’t want to invoice the customer for the line) the billing will not go through and will hang up in the RUN SERVICE ORDER/APPOINTMENT BILLING process screen indefinitely. (This might be a bug). However, if you go back and CHECK the BILLABLE item and ALSO check FREE, the system will generate a $0 SO invoice and will disappear from the process screen. This creates a second problem; THEN, because there is no way to mark a SO invoice as DO NOT EMAIL (like you can an AR invoice), the $0 SO invoice will sit in a PENDING EMAIL or PENDING PRI
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