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Value Not Appearing on PO Form if Sent Via Business Event

  • 22 December 2022
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Hello - I have a weird issue. We have a custom field on our PO form called “Requested By”. If I go to the PO screen and preview/print, the value appears perfectly. However whenever the PO form is sent via a business event that I created, the “Requested By” field shows but not the value for some strange reason. I confirmed the business event is pulling the same form ID than the one I see when I preview it from the PO screen, so I have no idea what could be causing this. Wondering if there is something I need to change on the form itself or perhaps the business event?

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Best answer by manikantad18 23 December 2022, 05:37

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manikantad18
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Hi @ashleyb 

At what status the PO email is triggering with Report? 

Business events configured by “ Trigger by Condition” or “ Trigger by scheduler”

Please trouble shoot the BE issues by changing trigger conditions.

Thank you

Acumatica Functional Consultant
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Hi Manikanta,

Thanks for your help! I tried the “Trigger by Action” and that stopped sending the emails altogether. I have it currently set to “Trigger by Record Change” then the Trigger Condition is “Record Inserted” and there is a Shared Filter to Apply so that when a record appears in that tab, it triggers this event. Everything from the PO form shows up just fine except that one value. 

 

manikantad18
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Hi @ashleyb 

Could you please try “ Trigger by Schedule” . Once it happened to me. one field is not populate in the Emails So I change the condition and it worked.

To avoid multiple Emails

Add a condition in the business events with “ Trigger by Schedule” and add a scheduler to trigger all the Emails Every10 Mins.( Testing )

Create a UDF Field 

To avoid the same order triggering Multiple emails we are Updating the One User Defined field “ Order email sent” after the Email is Triggered so that the system cannot send an email a second time to the customer/Vendor/Internal Team,

Don’t forget to add a condition in the GI “ order review” is empty.

Thanks

Acumatica Functional Consultant

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