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Switch between tenants on Primary list screen meet error "undefined: Cannot read properties of undefined (reading 'length')"

  • 18 April 2023
  • 2 replies
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R
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Hello,

     We have 2 tenants. Let’s say, if we switch from tenant A to tenant B on some (means not all) primary list screens, like “Bills and adjustments”, the system would prompt a warning, read “undefined: Cannot read properties of undefined (reading 'length')”.
     Normally, this is not serious. We just click the OK button. and reload/refresh the screen, everything is OK.
     But today, a user claims even if she reload the screen, the error stays.
     So can someone tell me how is this error coming from?  How can we solve/avoid it?

 

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Best answer by ray20 18 April 2023, 02:52

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R
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To someone who interested in this issue. 
If I set all fileds width with setting value（means not left empty), this error does NOT show anymore.  So my large guess is the width in different tenants are different caused this issue. 

 

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could also try below options. 

1). Try using a different browser. (Chrome , edge , safari )

2). Clear ALL cache /cookies and browsing data on the browser that is being used.

3). Try using Incognito mode or private browser. 

 

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