Hello
My client voided a Payment in Payments and Applications screen (AR302000) using the VOID button.
A Voided Payment document was generated and it was released. Payment and Voided documents showed an open balance of 0.00- user assumed it was all ok. When Statements (AR641500) were generated and sent out, payment and voided payment showed up with an amount due.
The Amount due was the “Available Balance” the Payment was left with.
Client’s Acumatica’s version is:
Acumatica Cloud ERP 2021 R1
Build 21.126.0013
Tested scenario with Testing SB and Live Acumatica inhouse-
Acumatica Cloud ERP 2022 R1
Build 22.110.0018 +
These are screen shots from the SB where the same thing happened:
- Payment, applied to 2 Invoices and left Available Balance of $211.50
This is the Voided Payment that was then released:
This is the statement- customer’s statement setup is not to show payments, these 2 should not show. Others that have no “Available Balance” are OK, they do not print Payments or Voided Payments.
Is this a BUG? or how it should be handled?
Thank you.