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Many of our customers (and my company, too) have begun using separate AP inquiry and invoice submission email addresses (e.g., accounting@ for inquiries and ap.invoices@ for invoices, etc.).

 

As a result, when we send invoices or statements to a customer automatically, one of the other often is sent to the wrong address, unless we blast both addresses for everything, which is annoying if you’re on the receiving side.

 

Is there any way to set up Acumatica to send customer invoices to a dedicated address and then use the general Billing contact email for statements (or vice-versa)?

Hi @kgarvey29 

You can do that off the Mailing and Printing tab on the customer record:

Here is also the help documentation on that:

https://help-2022r2.acumatica.com/Help?ScreenId=ShowWiki&pageid=bee38d82-2aa1-4589-99fb-a3d03a784e5d

 

https://help-2022r2.acumatica.com/Help?ScreenId=ShowWiki&pageid=7052c769-b949-4471-860c-862727de5646


Oh awesome, thank you very much! I’ll check this out.


I seem to have selected the wrong post (my reply) as the best answer 🤦


@kgarvey29 fixed the “Best answer” 😀


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