Hello @marilizevanzyl ,

Please try running the Receivables Process Recalculate Customer Balances. Check ON the option for Document Balances. Please let us know the result. Thank you.

Laura

Hello @marilizevanzyl 

I hope “recalculate customer balances” will fix the issue.

If this not resolves the issue 

Please show me the application tab of the invoice. Is there any applied document?

If yes, open that document and provide a screenshot of the applied document's application history tab as well.

Hi @Laura02 

Thanks for the quick response, I have tried that now, still showing a negative Balance. The weird thing is the Customer Details for the specific customer the “Balance Discrepancy” is 0.00. So it’s not even picking up that their is something wrong on the Customer.

And because the Balance is negative on the Invoice it’s not allowing me to reverse the Application to correct the Balance.

Marilize

@marilizevanzyl Check if the application history of the payment which has been applied to the invoice has a line item with a negative balance of -1506.61. 

I would recommend trying these steps in the test environment before making changes in the production environment.  

Select the line item with the negative balance of -1506.61 and click reverse application on the application history of the payment. 

Hi @MuthumaliDhanushika27 

Yes, there is a few Applications, here is the screenshot:

Marilize

Hi @MuthumaliDhanushika27 

My apologies, that was the other one on the same Customer:

Marilize

Hi @KushaniPerera88 

There is only the Voided Payment on there, no other negative Payment.

Marilize

Hi @marilizevanzyl were you able to find a solution? Thank you!

Hi @Chris Hackett 

No I wasn’t, I opened a Acumatica Support Ticket which is still pending.