Best answer by dcomerford
View originalI can't access icons on Acumatica. It keeps spinning and never opening any page after login
Please see the screenshot below of what we see when we try to login to Acumatica.
Please note that the browser in the screenshot above is not Chrome, but Mozilla Firefox. The same error shows up in both Chrome and Microsoft Edge.
Because of this issue, when we log in, we are unable to access any part of the system as the icon keeps rolling but never opens up a page.
See screenshot below;
We need this resolved immediately as it is impacting our year end closure processes.
Expecting your prompt response.
Thank you
Hi
Using this form https://www.acumatica.com/report-outage-connectivity-issue/or reach out to Acumatica if you have access to raise a ticket
If you are handlings on premises please use below steps
below is the information to restart server and IIS.
Login to the server
Right click on windows-->Select shutdown and sign out-->Click on Restart
Steps to restart IIS
Open IIS Manager
Navigate to sites-->Expand-->select the desired site-->Right click-->Click on Manage Website-->Click on Restart or (Stop and start the site)
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