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Service Order Details Field on Service Order Print Page

  • 30 January 2024
  • 5 replies
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jaymarzian
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Hey folks, does anyone know how to populate this field on the Service Order Print Page?
 

 

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Best answer by dsimmerly 30 January 2024, 17:08

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- John

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dsimmerly
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@jaymarzian - What is the report ID and where is the information on the Service Order you need to see in that area ?

lbarker
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If u look at the form in report designer, its compiling from the following::

=IIf([FSServiceOrder.WFStageID]<>null, 'Workflow Stage ID: ' + [FSServiceOrder.WFStageID]+'{br}','')
+ IIf([FSServiceOrder.AssignedEmpID]<>null, 'Supervisor: ' + [FSServiceOrder.AssignedEmpID_BAccountStaffMember_acctName]+'{br}','') 
+ IIf([FSServiceOrder.ProjectID] <>null, 'Project: ' + [FSServiceOrder.ProjectID]+' - '+ [FSServiceOrder.ProjectID_description]+ '{br}','')
+ IIf([FSServiceOrder.SLAETA]<>null, 'Deadline Date: ' + [FSServiceOrder.SLAETA_Date]+'{br}','')

jaymarzian
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Thanks for asking,

Would it be fs641000.rps ?   I guess what I am wondering is “ Where is the information stored that populates this field.”   We would want to add advisory type comments to the customer here.  Do I have to customize the report template each time?

- John
dsimmerly
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@jaymarzian As @lbarker shows above are the details from the standard out of the box report.  Assuming your report has not been modified this area will show the Workflow, Assigned Staff, Project, and Deadline.  If any of these fields are blank on the service order the report will show blank

Your report can be edited and you can replace this data as needed

 

 

jaymarzian
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If u look at the form in report designer, its compiling from the following::

=IIf([FSServiceOrder.WFStageID]<>null, 'Workflow Stage ID: ' + [FSServiceOrder.WFStageID]+'{br}','')
+ IIf([FSServiceOrder.AssignedEmpID]<>null, 'Supervisor: ' + [FSServiceOrder.AssignedEmpID_BAccountStaffMember_acctName]+'{br}','') 
+ IIf([FSServiceOrder.ProjectID] <>null, 'Project: ' + [FSServiceOrder.ProjectID]+' - '+ [FSServiceOrder.ProjectID_description]+ '{br}','')
+ IIf([FSServiceOrder.SLAETA]<>null, 'Deadline Date: ' + [FSServiceOrder.SLAETA_Date]+'{br}','')

OK - these folks are not using the Project module, so this field is really not something they can utilize without a customization.   Does that sound correct?

- John

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