Has anyone found a way to link cases to target equipment?
Use case is:
- We sell/install a serialized item at a customer and it becomes a piece of target equipment.
- The customer contacts us with a question/problem on that specific piece of equipment.
- It is important to be able to track case history for each serial number (aka equipment record).
Maybe this is there and I’m just missing it.
Thanks for any unput.
Andy
Best answer by Kandy Beatty
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