Outlook Add-in keeps spinning

Does anyone else’s add-in just spin unless you close Outlook and reopen?  Not using a web browser, using the outlook app.Then you can use it once and have to close and reopen it every time you want to add something to Acumatica? At first I was  told I have to have the Display settings in Outlook set to Optimize for compatibility but it was already set to that so I changed to Optimize for best appearance (application restart required) and it would work for one use. Switched back and of course had to restart and it worked for one use again.  I now just close and reopen without changing the settings and can use it for one use.  Getting tired of closing and reopening Outlook in order to get things attached in Acumatica.