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"Other" in the mobile app

  • October 4, 2022
  • 3 replies
  • 53 views
B
Jr Varsity II
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I'm trying to find where “Other”, located in Service Orders, can be located on the Mobile app.

 

Please help, thanks.

 

 

Best answer by bhyland

Hi everyone,

One of our mechanics figured it out.  Copy the text from the “Other” tab in the Service Order, and paste it to the “Other” tab in the related Appointment.  From there, it will populate on the mobile in the Summary tab, in the Comment.

I just hope no one out there uses the Comment field.  We do now.

    3 replies

    BenjaminCrisman
    Acumatica Employee
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    • BenjaminCrisman
    • Acumatica Support Team
    • October 4, 2022

    @bhyland As far as I can tell this needs to be mapped via mobile customization to add this functionality, but I couldn’t find an example community article where someone described this process.

    Chris Hackett
    B
    Jr Varsity II
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    • bhyland
    • Author
    • Jr Varsity II
    • Answer
    • October 5, 2022

    Hi everyone,

    One of our mechanics figured it out.  Copy the text from the “Other” tab in the Service Order, and paste it to the “Other” tab in the related Appointment.  From there, it will populate on the mobile in the Summary tab, in the Comment.

    I just hope no one out there uses the Comment field.  We do now.

    Chris Hackett
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • October 5, 2022

    Thank you for sharing your solution with the community @bhyland !

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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