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Merge Cases

  • 17 June 2021
  • 4 replies
  • 110 views
G
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Is there any way to auto or manually merge cases within the case management module?

 

Regards

Amrit

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Best answer by Kandy Beatty 23 February 2022, 00:55

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4 replies

V
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Userlevel 7
Badge +11

Hi @ggill 

Adding to above responses, here is an existing feature request on our Ideas page. You may vote and comments if any.

Regards,

VijayKumarU
chrisj58
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Userlevel 3
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@ggill - I second @kbeatty21’s solution for using the related cases tab of the case. There is an option on the “Relation Type” for “Duplicate Of”.

Kandy Beatty
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Userlevel 7
Badge +16

HI @ggill  There is not currently a way to merge Cases, but you can attach related cases:

 

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
asmith50
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Userlevel 3
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@ggill did you ever find a solution to this

Andrew

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