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Export PDF name missing information

  • 22 June 2022
  • 7 replies
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Kandy Beatty
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When the client exports a PDF for Purchase Orders and SO Invoices, they do not get the order number in the file. When I do it on my computer, I get the order numbers. How can this be fixed for them?

My export:

 

Client’s export:

 

 

We are exporting the same way and in the same browsers. 

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Best answer by Dioris Aguilar 27 June 2022, 19:23

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7 replies

jhouser
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@Kandy Beatty I’m having the same problem the AR Invoice. No ref nbr in the exported file. What was the solution in this case? Was it a customization issue? Thanks. 

Kandy Beatty
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Thank you @Dioris Aguilar ! I appreciate the help!

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Dioris Aguilar
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@kbeatty21 When running the report from SO Invoice screen, it is exported as “SO Invoice [RefNbr]”, however, when running the report from Printed Forms > Invoices/Memo it is exported as “SO Invoice [Type] [RefNbr]”.
I sugest you to check any possible customization they have that could alter this behavior because it seems there’s something in their system. 

Kandy Beatty
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Userlevel 7
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Hi @Dioris Aguilar  

There is nothing different than what you have shown so I’m not sure what the issue could be. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Dioris Aguilar
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@kbeatty21 Somehow they are falling in the case where the @RefNbr is Null and @DocType is not: 

 

Could you describe the exact steps used to create the report?
In the meantime, try to replace this IsNull([@RefNbr], '') by IsNull([@RefNbr], [ARInvoice.RefNbr]), however, there should be something else.. we should not be forced to change that.

Kandy Beatty
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Userlevel 7
Badge +16

@kbeatty21 Is there any chance they have updated that report?
The export file name is defined here:
 

Have you tried their exact report version in your environment?

 

The reports have not been edited or updated. I checked and in the report writer it shows the Order Number. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Dioris Aguilar
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Userlevel 5
Badge +2

@kbeatty21 Is there any chance they have updated that report?
The export file name is defined here:
 

Have you tried their exact report version in your environment?

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