We have a customer that has the incorrect Customer ID. We have attempted to change the Customer ID by clicking on the AR303000 screen and selecting Change ID. We enter the correct Customer ID in the Specify New ID windows, then click OK, and click Save, we receive an error message that reads
Error: Another process has added the ‘Customer’ record. Your changes will be lost.
Can someone explain what the error message means, and if there is a way to change the Customer ID without having to create a new customer.
Thank you!
Best answer by Kandy Beatty
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